On 07/09/2020, the Caixa Econômica Federal held a live streaming on YouTube to talk about emergency aid and answer some questions about the bank. In particular, everyone was waiting to find out what happened on July 7th (Tuesday) in relation to the withdrawal of money from the customers' accounts at the Nubank It's from picpay.
When Nubank and Picpay removed amounts from their customers' accounts, fintechs blamed Caixa Economica Federal. This ended up offending the bank, which felt the need to clarify what had happened in a transparent manner, so that what had happened could be explained correctly.
During the live transmission on YouTube on Caixa's official channel, the vice-president of Technology and Digital from Caixa Econômica Federal, Cláudio Salituro, says:
“There is no disappearing money from the account. Especially in a 159-year-old financial institution (Caixa Econômica Federal). There is not the slightest possibility of disappearing money from a checking account at Caixa Econômica. Yesterday I spoke with people from Nubank, a company that we respect a lot, which has important values of transparency, just like Caixa. When the money leaves Caixa Econômica, goes to a financial institution and enters the client's account, the custodian of the money is the company that received the credit. When the amount enters the checking account of the cashier or any financial institution, that money belongs to the customer, it cannot be withdrawn in our view.”
According to Cláudio, there was a request for that company (Nubank and Picpay) from another bank asking for the review of some payment slips.
Caixa’s vice-president of Technology and Digital explains the reason for reviewing some billing slips, saying:
“When a Caixa customer receives R$1200 and wants to transfer it to another bank by paying 2 slips of R$600, these slips will have the same bar code because in some cases depending on the slip model (which ends in 000). This happens when the person wants to use part of the value of that billet to make a payment. “
Cláudio adds further by saying:
“There are cases in which the value of the bill is written at the end of the barcode, but in the form of the bill for deposit into an account, where the money is spent to pay different charges, the end of the code is 000.”
What actually happened was that some customers used the same bar code and paid the same amount. Then, upon realizing that there were several payments in the same amount with the same bar code, the financial institution proactively asked for an analysis of the slips to find out if they were duplicated or not. In other words, Caixa Econômica Federal received the request from Nubank and PicPay to analyze the slips with possible duplicates.
Amid this analysis, the two fintechs withdrew money from customer accounts. After confirmation from Caixa that nothing was wrong, the Nubank and the picpay reversed the command to withdraw money from the accounts, returning everything as it was before (with the money in the account).
Cláudio Salituro explains how payment by bank slip works by saying:
“We have strict controls. When clearing a bank slip, the financial institution informs that the credit will be added to the account within 3 days. This occurs because that money leaves the bank that paid the bill, passes through a clearinghouse and is then transferred to another institution, to that person. When the money does not fall into the account correctly, there is a way back and the money goes back to the source. This happens in the Brazilian payment system, in the electronic clearing system, in the boleto clearing system. This is the national financial system, where we have a differentiated quality for many years.”
This shows us that the financial system has to find a way to identify this new type of payment slip that is increasingly common, where instead of the customer carrying out TEDs, a payment slip is made that is generated through the fintech application.
Watch the conference video
original post: https://oficinadanet.com.br/